We later found out after calling Don on the phone and emailing the owner of SUP Colorado that each individual were charged completely different totals. They didn't own the situation that they had messed up. He and his staff said, 'it's not our fault, it's the call centers fault'. THEY SHOWED UP 26 MINS AFTER THE RACE STARTED!ġ4 individuals missed the start of the race! We then found out that two additional groups renting through Stand Up Paddle Colorado did not have them for the start either.ĭan's staff left the dock by 8:45 saying they will be back with paddle boards and in time for the start of the race. Our confirmation email came with the reservation a month in advance. Dan and his staff seemed very surprised to see us and questioned when we made our reservation. When we arrived Dan only had 2 of the 9 paddle boards for our event. We showed up just before 8:30 to the marina where we were told to meet Dan to collect our paddle boards. The event starts off with stand up paddle boarding across a section of Lake Dillon. I would recommend renting at the Frisco Marina.Ī group of 9 ladies planned a weekend in Frisco for the Frisco tri. We were celebrating my completion of breast cancer treatment and while there are a million more important things than a SUP review, I would be remiss if I didn’t warn others about the core values exhibited from the owner/boss. I will say that Megan, who helped two of my children, was very nice. His true character came out and I would not recommend renting from this company. Not one word was said to us.Īfter calling him out on his unprofessional behavior, he started to backpedal but the damage was done. If we were doing something wrong or hadn’t paid enough, he should have said something to us on Friday. His comments were sideways and passive aggressive. We never even set our bags down- he had come walking towards us.

They were the ones that told us the total amount due and saw us switching people, so for Dave to come at us when we arrived, the following day, was puzzling. I told him his actions were completely passive aggressive. Additionally he said we were on the SUP for over an hour (even though nobody told us when our time officially started/ended). We arrived back at the rental area on Saturday morning when Dave immediately came to us and said that we didn’t pay a fee for the dog (from the day before), he said we were only supposed to have one person share (even though he trained all of us and didn’t say anything thr previous day).

I thought this was a super nice gesture since the weather waylaid our original plans. We were told this was no problem and to come early. When we were packing up we asked if it would be a possibility to come back the next morning for another hour. It was about $92 plus I added in a $5 tip.Ībout 60 mins into the rental, the wind picked up and ended up cutting our time short. When they rung me up, they charged us for one, two hour rental for a SUP and a share fee. Additionally, all five of us were given a quick training on the SUP. We were all fitted for life jackets as well as the dog. We decided to rent one SUP and share amongst ourselves for the two hours. We talked to the owner, Dave, about some options for rental given our family dynamics. It was a Friday afternoon and it was not busy. I arrived with my three children 7, 8, and 10 in tow, along with our mini doodle and my husband.

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